Jewelry Warranty

West & Co Believes Love Can Last Forever – Your Jewelry Should Too!

The West and Company Lifetime Warranty


One of the most valuable lessons I learned from my grandfather is that if you’re going to do something, you should do it right. That’s why every piece of jewelry we sell – custom and designer! – comes with a Lifetime Warranty.

Here’s how it works:


Once you’ve purchased a piece of jewelry from us, come back to us every six months for a complimentary cleaning and jeweler’s inspection. During this inspection, we check over the jewelry thoroughly to catch any problems before they start. It’s always better to tighten a loose gemstone than to have to replace a lost one!

Your coverage includes cleaning, the jeweler’s inspection, gemstone tightening, sizing, basic alterations, refinishing, rhodium plating and any repair or replacement needed due to manufacturer’s defects – all at no extra charge. You will be able to wear and enjoy your jewelry with confidence and joy – and really, isn’t that what this is all about?

Any Questions?


And that’s it. Isn’t that the easiest fine print you’ve ever encountered?

If you have any more questions about the West & Company Lifetime Warranty, call us or stop by the store. We take our position as Rochester’s Most Trusted Jeweler very seriously. We’ll be happy to answer all your questions!

Some Fine Print


Every warranty has fine print, and here’s ours:

FIRST: We have to perform a jeweler’s inspection every six months to keep this warranty in force. Regular inspection by our skilled jewelers is a key component of making sure your jewelry stays in great shape for life.

SECOND: This warranty doesn’t cover loss or theft of your fine jewelry. We strongly urge all of our customers to insure their fine jewelry to protect against these unfortunate possibilities. If you need an appraisal to make this happen, please call the store and we’ll set one up for you.

THIRD: This warranty doesn’t cover damages due to abuse or neglect. If you’ve hit your jewelry with a hammer or plunged it into acid or left it in the middle of the Thruway where tractor trailers ran over it all day long, or any situation even close to that, the warranty is null and void. Luckily, most of our customers love their jewelry so much that this is never, ever an issue. But we have to put it out there, just in case.