At West & Company Jewelers, Ltd. (“West & Company”) we are committed to providing excellent customer service and outstanding value in fine jewelry while respecting and protecting the privacy of our customers. We are equally committed to protecting our customers’ personal information.
1. What information does West & Company collect from our online customers?
For those individuals who visit our site, we collect and store IP (“Internet Protocol”) addresses during the visit. No individualized information is collected, and the IP address is not traced to a particular individual. Similarly, we collect information, using that IP address, about the navigational or browsing activities of our visitors. Again, that information is not tied to any name or other personally identifying information but is used solely to provide generalized demographic data, such as geographic areas our visitors are from and visitor browsing patterns. For those who make a purchase on www.westandcompany.com in order to fulfill the order, we collect and store your name, address, shipping information, e-mail address, telephone number, purchase data, and billing information.
2. How does West & Company use the individualized information that we collect?
We will use the information referenced above to fulfill your order and provide services related to West & Company or the operation of our business.
In addition to using the information referenced above to fulfill your purchase order, we also retain some of that information in our customer database. We use that information to track your order, to respond to your inquiries and to enable subsequent purchases you wish to make easier and faster.
We also may use that information from time to time, to contact you concerning products, services, sales or special promotions of West & Company that we believe will be of interest to you. We try to limit those contacts to those that might be of interest to you. If you would prefer not to be contacted about our special offers, products or services, please notify us at the mailing address, e-mail address or phone number provided below:
West & Company Jewelers, Ltd. Customer Service
1-800-897-2206 or Contact Us by e-mail.
We currently send e-mails only to those West & Company customers who are interested in receiving information about our products and services. If you have previously received such e-mails, but no longer want to, contact us by one of the methods referenced above or by unsubscribing to an e-mail you receive from us or to the West & Company Newsletter, as the case may be.
Please be advised that since promotions may already be in process at the time of your request, it may take up to ten days before electronic contacts cease. As a result, you may receive mail or other solicitations from West & Company for a brief period of time after you make your request. You may also use the above addresses and phone number to correct or update any of the individual information we have stored.
3. How is the information West & Company collects stored and what security procedures do we have in place to protect the confidentiality of that information?
We may change or enhance our policy to improve our service to you. If we do change our policy, we will note those changes on our Web site. A message will be displayed on our home page for a period of time that a change has been made. We also may send an e-mail describing the changes.