West & Co. Diamonds and Fine Jewelry

10 Genesee Street

 Auburn, NY 13021

Privacy Policy

West & Co. Diamonds and Fine Jewelry

10 Genesee Street

 Auburn, NY 13021

Privacy Policy

At West & Company Jewelers, Ltd. (“West & Company”) we are committed to providing excellent customer service and outstanding value in fine jewelry while respecting and protecting the privacy of our customers. We are equally committed to protecting our customers’ personal information.

To better serve you, we may collect and maintain certain information regarding, for example, your product and service preferences, dates of special occasions related to people you buy gifts for (e.g., birthdays), and billing and shipping information. Under no circumstances do we sell or rent this information to other businesses, and we protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in West & Company. Our Privacy Policy is explained in more detail below.

1. What information does West & Company collect from our online customers?

For those individuals who visit our site, we collect and store IP (“Internet Protocol”) addresses during the visit. No individualized information is collected, and the IP address is not traced to a particular individual. Similarly, we collect information, using that IP address, about the navigational or browsing activities of our visitors. Again, that information is not tied to any name or other personally identifying information but is used solely to provide generalized demographic data, such as geographic areas our visitors are from and visitor browsing patterns. For those who make a purchase on www.westandcompany.com in order to fulfill the order, we collect and store your name, address, shipping information, e-mail address, telephone number, purchase data, and billing information.

2. How does West & Company use the individualized information that we collect?

We will use the information referenced above to fulfill your order and provide services related to West & Company or the operation of our business.

In addition to using the information referenced above to fulfill your purchase order, we also retain some of that information in our customer database. We use that information to track your order, to respond to your inquiries and to enable subsequent purchases you wish to make easier and faster.

We also may use that information from time to time, to contact you concerning products, services, sales or special promotions of West & Company that we believe will be of interest to you. We try to limit those contacts to those that might be of interest to you. If you would prefer not to be contacted about our special offers, products or services, please notify us at the mailing address, e-mail address or phone number provided below:

West & Company Jewelers, Ltd. Customer Service


1-800-897-2206 or Contact Us by e-mail.

We currently send e-mails only to those West & Company customers who are interested in receiving information about our products and services. If you have previously received such e-mails, but no longer want to, contact us by one of the methods referenced above or by unsubscribing to an e-mail you receive from us or to the West & Company Newsletter, as the case may be.

Please be advised that since promotions may already be in process at the time of your request, it may take up to ten days before electronic contacts cease. As a result, you may receive mail or other solicitations from West & Company for a brief period of time after you make your request. You may also use the above addresses and phone number to correct or update any of the individual information we have stored.

3. How is the information West & Company collects stored and what security procedures do we have in place to protect the confidentiality of that information?

Currently, the West & Company customer information that we maintain is stored in our Internet database and in our corporate customer database. We limit access to that information to those within our organization with a business need to know. Most of our employees do not have access to that information. In addition, we enforce a policy against unauthorized disclosure or use of the information you share with us, and we instruct our employees concerning that policy. Those employees that do have access are required to abide by our privacy policy. As stated above, we do not under any circumstances sell or rent customer information to any outside company or organization nor do we permit any such organization to use customer information for its own business purposes.

In fact, we will release specific information about you only if we are compelled to do so to comply with valid legal processes such as a search warrant, subpoena or court order, or a valid administrative request from a law enforcement agency, or in the unlikely situation where we, in good faith, believe such information is necessary to prevent harm to you or others. As with any business, it is possible that as our business develops, we might sell or buy online businesses or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that West & Company or substantially all of its assets related to this Web site is acquired by a third party, such information may be one of the transferred assets. Under these circumstances West & Company would to the extent possible require the acquiring party to follow the practices described in this privacy policy. We use secure server technology to keep your personal information – including your billing and account information – as secure as possible. Once your information is stored on our database, we have database security technologies and procedures in place to protect it from access by unauthorized employees or third parties.

4. Will the West & Company privacy policy change?

We may change or enhance our policy to improve our service to you. If we do change our policy, we will note those changes on our Web site. A message will be displayed on our home page for a period of time that a change has been made. We also may send an e-mail describing the changes.

If you have any questions or concerns about our Privacy Policy, please Contact Us