At West and Company Diamonds, we offer full insurance replacement documentation and estate appraisals. It is in your best interest to work with an unbiased jewelry appraiser you can trust... an American Gem Society Certified Gemologist Appraiser.
A Certified Gemologist Appraiser (CGA) is recognized throughout the jewelry industry as a jewelry appraisal authority. The title of CGA is the highest awarded by the American Gem Society. It is bestowed upon only those retail jewelers who comply with the American Gem Society Appraisal Standards and have proven expertise and professionalism. Our jewelry trade and appraisal services are second to none in terms of fairness and accuracy.
A jewelry appraisal can be among the most important documents you will ever acquire. You need a recognized professional who can provide accurate information and reliable documentation of the quality and value of your jewelry. With two gemologists on hand, our jewelry appraisals are the most comprehensive around.Fine jewelry needs care and maintenance, and at times, repairs. At West and Company our reputation is built upon the outstanding quality of the work we do. From simple chain repair to the restoration of our most intricate designs, the quality of our craftsmanship is evident. Whether it be a cleaning and checking of your diamond and fine gemstone jewelry for safety and wear (we recommend every six months), to the most complicated rebuilding and refurbishing of gold and platinum pieces, our state-of-the-art shop can handle it in a timely and professional manner. Western NY looks to West and Co. for their jewelry repair and restoration needs.
Return Policy
Your complete satisfaction is our goal. If for any reason you are not pleased with your purchase, you may return the item(s) for a full refund (less any shipping charges) or exchange the item(s) for store credit, which ever you prefer. For online orders, merchandise must be returned within 21 days from the date of purchase to receive a full refund. For merchandise purchased in our store we allow 15 days from the date of purchase to receive a full refund. For online purchases and in store purchases our exchange policy is 30 days from purchase to receive store credit.
Please note that the item(s) for refund or exchange must be in their original, unworn, unused, un-sized and unaltered condition. All the original documentation, identifying certificates, boxes, or cases must also be in original condition and accompany the item(s) for return. Custom work, special orders, sale items or any item(s) noted as such are not returnable. Shipping charges or return shipping charges are also not returnable.
We always stand behind what we sell. Please notify us as soon as possible if you have an item with defects or damage. Let us know what exactly is the nature of the damage or defect, on what item, and whether or not you would like a replacement or refund.
Refunds and Exchange Policies
We will gladly issue a full refund on any item(s) that a customer finds unsatisfactory within 21 days from the date of sale for internet orders and 15 days from the date of sale for in store purchases, providing all of the above-mentioned criteria are met. Custom work, special orders, sale items or any item(s) noted as such are non-returnable / non-exchangeable. Shipping and handling charges or return shipping and handling charges are also non-refundable.
Corporate Gifts/Watches
Put you company logo on watches – only 6 minimum order.Show your company pride or employee appreciation. Design services for pins, pendants or rings in gold, palladium, platinum or sterling silver.
